Support

Need help with Luo, your workspace, or an integration? Email us at support@luo.app.

Support hours are 9:00 to 17:00, Monday to Friday, Helsinki time (Europe/Helsinki). You get a first response within 1 business day.

What to include

To help us answer quickly, include:

• The email address of your Luo account
• The workspace and, for an integration problem, which integration (for example Zoom or Slack)
• What you asked or did, what you expected, and what happened instead — a screenshot of any error message helps

Never send passwords, API keys, or access tokens. We’ll never ask for them.

Integration guides

Each integration has a guide covering how to connect it, what it can do, troubleshooting, and how to remove it — see Integrations. For Zoom, see Zoom or Zoom (Server-to-Server app).

Data and privacy requests

To have your data deleted — including data from an integration you’ve removed — or for any other privacy request, email support@luo.app from the email address of your Luo account. We handle deletion requests within 30 days. See the Privacy Policy for details.

Security

To report a security issue, email security@luo.app. See Security for how Luo protects your data.